What is your turn around time?

All photos will be delivered the next day (Usually before 11am).

Standard videos will be delivered within 48 hours.

Floor plans and 3D tours are typically ready within 24 hours, but may take more time for larger homes.

How and when do i pay?

After the shoot is complete, you will be invoiced when we deliver your content and you can pay online. All content can be viewed before payment. If you prefer to pay by check, please contact us.

What if I need to reschedule or cancel my shoot?

We completely understand the nature of how last minute real estate can be, and it's often difficult to get the home photo ready so quickly. Because of this, you can reschedule up to 24 hours before the scheduled shoot time. If you need to cancel the same day, there is a fee totaling 30% of the total service charge.

After the photos have been taken, we do not offer any refunds for the photoshoot.

Does someone need to be present?

No, we actually prefer if the home owner is not there. If you would like to be there to highlight what areas you feel are most important, you are more than welcome to join.

Will you move things or tidy up if the room isn't ready?

We are happy to move small things if needed, especially if it helps the photos look better. But if the house is not ready to photograph, we will contact you and may need to reschedule. We often have very busy schedules, so we ask that the home be ready upon our arrival.